This Refund Policy applies to all paid Voxtis subscriptions. International card payments are processed by Lemon Squeezy (operated by Link, LLC, formerly Lemon Squeezy LLC), our Merchant of Record. Local payments in Uzbekistan may be processed by Click.uz. By purchasing a subscription you agree to this policy.
1. Subscription Cancellation
You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of your current billing period — you will retain access to your paid plan until that date and will not be charged again.
Cancellation does not automatically trigger a refund for the current billing period already paid.
2. Refund Eligibility
We offer refunds in the following circumstances:
- 14-day money-back guarantee (new subscribers): If you subscribed for the first time and are not satisfied, you may request a full refund within 14 days of your initial charge, provided you have not used more than 5 full mock sessions during that period.
- Billing errors: If you were charged incorrectly (e.g. charged after cancelling, or charged the wrong amount), we will issue a full refund for the erroneous charge upon verification.
- Extended service outage: If the Service is unavailable for more than 48 consecutive hours due to issues on our side, we will pro-rate a refund for the affected period upon request.
Refunds are not issued for partial use of a billing period, change of mind after the 14-day window, or failure to cancel before a renewal date.
3. How to Request a Refund
Email us at support@voxtis.comwith the subject line “Refund Request” and include:
- The email address associated with your Voxtis account.
- The date of the charge and the amount.
- A brief reason for your request.
We will respond within 3 business days. Approved refunds are processed by the original payment provider (Lemon Squeezy or Click.uz) and typically appear on your statement within 5–10 business days, depending on your bank or card provider.
4. Lemon Squeezy as Merchant of Record
For international card payments, Lemon Squeezy is the Merchant of Record. Charges on your bank or card statement may appear under Lemon Squeezy (or Link, LLC). If you contact your bank about a charge, please mention Lemon Squeezy so they can identify the transaction.
Lemon Squeezy may also issue a refund at its own discretion (for example to prevent a chargeback). Their buyer-facing help is available at lemonsqueezy.com. Local Click.uz payments appear under Click and follow Click’s settlement timelines.
5. Disputes and Chargebacks
We encourage you to contact us before initiating a chargeback with your bank. We resolve the vast majority of billing concerns quickly and are happy to help. Initiating a chargeback without first contacting us may result in suspension of your account while the dispute is under review.
6. Changes to This Policy
We may update this Refund Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. Continued use of a paid plan after changes become effective constitutes acceptance of the revised policy.
7. Contact
Refund requests and billing questions: support@voxtis.com